ALISCO GmbH

Elicitation of functional requirements in the specialist area; creation of functional design - specialist area support in the design of TARGET processes; project management/coordination

Elicitation of functional requirements - Preparation and coordination of workshops, creation of technical concepts - Monitoring of implementation, project management/coordination (MPLS networks, business broadband products, business voice products, etc.)

Einführung eines zentralen Inventorysystems in der
Telekom Austria. Erhebung und Detailanalyse der
Anforderungen seitens Callcenter, Order Management und den
Field Forces. Prozessanalyse in einer End2End-View zur
Definition von optimierten Kundenprozessen. Analyse von
bestehenden Provisioning-Prozessen und Vorort-Tätigkeiten
der Field Forces. Definition der Anforderung an ein
Präqualifikationstools aus dem Inventorysystem. Abhaltung von
Fachbereichsworkshops zur Definition aller relevanten Daten
und Prozesse im User Interface. Erstellung von
Wirtschaftlichkeitsbetrachtungen (Business Case)

Elicitation of functional requirements in the specialist area; creation of IT requisition documents - support in the design of TARGET processes; project management/coordination; development and documentation of an IT architecture; coordination of the functional requirements with the IT areas and support in the creation of the technical designs; coordination and monitoring of the implementations; specialist support in the user acceptance tests and the specialist area acceptance tests.

Abschaffung des Papierlieferscheins im Bereich Technischer
Kundendienst (Field Forces der Telekom Austria). Erhebung
und Detailanalyse der Bereichsanforderung. Erstellung von
funktionalen Schnittstellenspezifikationen für die Anbindung
relevanten Backendsysteme (z. B. SAP). Integration
systemunterstützten Abläufe in die vorhandene
Prozessarchitektur. Planung und Koordination von
Schulungsmaßnahmen (1400 Mitarbeiter). Erstellung von
Wirtschaftlichkeitsbetrachtungen und notwendige
Projektcontrollingberichte.

Survey of the service portfolio; documentation of existing processes including a bottom-up effort survey; analysis of the ticketing system (Remedy ARS); development of a new service organisation; optimisation of the main processes of the helpdesk; definition of new process roles; development of a service catalogue; definition of key performance indicators (KPIs); development of a communication concept;

Head of Work Package Order Management Fixed Network (PO²)

Elicitation of functional requirements in the specialist area; creation of functional design - specialist area support in the design of TARGET processes; project management/coordination

Elicitation of business requirements in the course of workshops; creation of functional designs of product-specific order and service processes; coordination of functional requirements with the IT departments and support in the creation of technical designs; creation of technical designs; coordination and monitoring of implementations; technical support during user acceptance tests and business acceptance tests.

Introduction of a new technology for the provision of the voice service (VoIP)

Preparation of a feasibility study for the introduction of the new technology; setting up of a project organisation and definition of the work packages and responsibilities; preparation and implementation of workshops to collect all requirements of the involved departments; design of product-oriented target processes for the handling of the core business cases of a telco company; coordination and monitoring of the defined work packages of the project; preparation of the required functional designs;

Analysis and design of a product-oriented order management model (PO²)

Survey of all relevant order management processes and system workflows; documentation of the end-to-end processes as a basis for the design study; creation of a target architecture and its processes; performance of a GAP analysis and creation of a requirement catalogue for the implementation of the target architecture.

Analysis of the existing product structures of the residential and business portfolio; analysis of the product mappings in the relevant order management system landscape (including CRM system, billing system, SAP/logistics system, internet provisioning system); design of the relevant business objects in the new entity model; development of an integration strategy for the integration of the CRM and billing systems.

Elicitation of business requirements in the course of workshops; creation of functional designs of product-specific order and service processes; coordination of functional requirements with the IT departments and support in the creation of technical designs; creation of technical designs; coordination and monitoring of implementations; technical support during user acceptance tests and business acceptance tests.

Introduction of a CRM system in the areas of call centre, order management, billing and technical customer service (field forces). Definition of the overarching business processes. Connection of relevant legacy systems.

Responsible for the technical provision (procurement, installation, cabling) of all operationally relevant .components (server, databases, operating system, network, etc.). Coordination and holding of IT integration tests. Project-triggered

Technical environment: Amdocs Clarify, IBM Host, Oracle DB,

Introduction of a central authentication system (SSO) for customer internet applications.

Project management in the realisation project. Coordination of suppliers and technical support of the concept. Creation of a multi-level IT concept for compliance with the company's security guidelines. Creation of a risk analysis regarding the go-live circuit. Definition of migration scenarios concerning the LDAP data.

Role Project Management and Lead Business Analyst

Analysis of existing internal processes; development of SWOT analyses of possible implementation scenarios; development of possible technical implementation variants; ongoing ...

Integration of accounts receivable management from SAP into the
CRM client via SAP Netweaver technology - CRM system
as a central platform . Requirements analysis and survey of the
Business Values from the Call Centre 1st Line.